Your safety is our priority

Creating a world where anyone can truly belong requires a foundation of trust grounded inconsistent expectations of Cook and Foodie behavior. We’ve established these Community Standards to help guide behavior and codify the values that underpin our global community.

This is a living document, as we’re constantly refining our approach to meet the needs of our community. But these five standards—safety, security, fairness, authenticity, and reliability—remain central pillars in our efforts to help ensure safety and foster belonging. We’re always working to make sure they’re upheld and enforced.

Safety

Your CIMH experience begins the moment you embrace adventure. That’s only possible when you trust this community and feel safe. As a result, we require that you refrain from endangering or threatening anyone.

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Harming yourself or others

You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organizations, including terrorists, organized crime, and violent racist groups, are not welcome in this community. CIMH is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.

We take suicide, self-injury, eating disorders, and hard drug abuse extremely seriously and work to help people in crisis.

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Threatening anyone

You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and may intervene if we become aware of a threat.

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Creating hazardous situations

You should (Foodie or Cook) not keep or hold unsecured weapons, disease risks, or dangerous animals in your place, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of an emergency.

Security

Our CIMH community members share their homes, neighborhoods, restaurants, and experiences. Whether you’re opening your home or party place as a Foodie or a Cook or experiencing a Cook’s hospitality as a Foodie or Foodie’s hospitality as a Cook, you should trust that you will feel secure. We ask you to respect others’ property, information, and personal belongings.

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Theft, vandalism, or extortion

You should not take property that isn’t yours, use someone’s property without their permission,  damage others’ property, remain in listings after a booking is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.

 

What is CIMH’s Extortion Policy?

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Spam, phishing, or fraud

You should not make transactions outside of CIMH’s payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system, or make false claims against other members of the community.

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Violating others’ privacy or intellectual property rights

You should not access others’ accounts without authorization or violate others’ privacy, copyrights, or trademarks.

Fairness

The global CIMH community is as diverse, unique, and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities, and feel as if can we can truly belong.

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Discriminatory behavior or hate speech

You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.

 

What is CIMH’s Anti-Discrimination Policy?

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Bullying or harassing others

You should not share personal information to shame or blackmail others, target others with unwanted behavior, defame others, or violate our review and content standards.

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Disturbing the surrounding community

You should not disturb common spaces, create a pervasive nuisance for those around you, or persistently fail to respond to neighbor or community concerns.

Authenticity

Your CIMH experiences should be full of delightful moments and surprising adventures. Since our community is built on trust, authenticity is essential—it requires a balance of shared expectations, honest interactions, and accurate details.

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Misrepresenting yourself

You should not provide a false name or date of birth, use listings, or create an account if you’re under 18.

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Misrepresenting your spaces

You should not provide inaccurate information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and habitability issues.

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Experiences that are merely transactions

CIMH began as a way to allow people to share their listings and cooking skills Though CIMH has grown since the early days, and food sharing has expanded around the world, we still expect that every listing is not just a transaction, but a place for others to belong.

Reliability

Every CIMH experience is unique and each detail specific to a  listing, a Cook, and a Foodie. Since our community makes commitments based on these details, we have to be able to trust each other’s reliability—whether it be in timely communication, or in the expectations we set.

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Providing uninhabitable spaces

You should not provide listing or spaces or services spaces with sub-standard cleanliness or undisclosed ability. You should not provide spaces that lack access to dedicated restroom facilities (e.g. directing guests to use public bathrooms).

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Breaking commitments

With absent extenuating circumstances, you should not cancel after the deadline set in the relevant cancellation policy. You should also not fail to make check-in possible, fail to pay, or break the Cook’s or Foodie’s rules.

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Being unresponsive

You should not have persistently and pervasively low ratings, be unresponsive during order/ booking or throughout a service fail to provide an adequate point of contact for Cook, or refuse to participate in our resolution process.