CookInMyHome[CIMH], Extenuating Circumstances Policy

Effective date: January 1, 2022

Overview

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after an order or booking and make it impracticable or illegal to complete your reservation. 

When this Policy allows for cancellation, it controls and takes precedence over an order or booking cancellation policy. Foodie that is impacted by an event covered by this Policy can cancel their order or booking and receive, depending on the circumstances, a refund, and/or other consideration. Cooks that are impacted by an event covered by this Policy can cancel without adverse consequences.

What events are covered

This Policy uses the term “Event” to refer to the following situations that occur after an order or booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.

Government requirements. Unexpected changes to government requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel.

Declared emergencies and epidemics. The government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area—for example, malaria in Thailand or dengue fever in Hawaii.

Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.

Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season in Florida.

What is not covered

Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances, or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount refunded will be determined by the cancellation policy that applies to the reservation.

What to do next

If we notify you or publish information confirming that this Policy applies to your order or booking, please follow the cancellation instructions that we provide. When we have notified you or published information about how this Policy applies, you should have the option to cancel under this Policy. If you believe this Policy applies to your order or booking but we have not notified you or published information about the Event, please contact us to cancel your order or booking. In all cases, you should be prepared to provide documentation that shows how the Event has impacted you or your order or booking.

If you have questions, please contact us. Subject; General

Other things to be aware of

This Policy applies to all orders or booking with a check-in date on or after the effective date.